We want you to be happy with your care. If something has gone wrong, or you are unhappy with any part of your experience, please tell us so we can put it right. This procedure applies to Dental Wellness Mill Hill, operated by Smile MH Ltd.
How to complain to us
You can raise a concern or complaint in person, by phone, by email or in writing. Please give us as much detail as you can, such as dates, who was involved and what you would like us to do.
- Phone: 020 3930 4900
- Email: smile@dentalwellnessmillhill.co.uk
- Post: Smile MH Ltd, 46 The Broadway, Mill Hill, NW7 3LH
What happens next
- We will acknowledge your complaint within 3 working days.
- We will investigate it fairly and keep you updated at least every 10 days.
- We will write to you with the outcome, explaining what we found and any action we will take.
Complaints are handled confidentially and in line with our Privacy Policy. Making a complaint will not affect the care you receive from us.
If you are not satisfied
If we have not been able to resolve your complaint, you can contact the following:
- Dental Complaints Service (for private dental care): 020 8253 0800, dentalcomplaints.org.uk. It will usually consider complaints made within 12 months of the treatment, or of you becoming aware of the problem.
- Care Quality Commission (CQC): 03000 616161, cqc.org.uk
- General Dental Council (GDC), if you are concerned about the fitness to practise of an individual dental professional: gdc-uk.org
- Your dental plan provider, if your treatment was provided through a dental plan.
- Information Commissioner's Office (ICO), for concerns about how we handle your personal information: 0303 123 1113, ico.org.uk
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